Frequently Asked Questions

You will have specified a pick up location when you purchased your pass.

It will be shown on your on line account at https://schools.bakersdolphin.com under your passes (NB You have to be logged in to access your passes) and on your App.

Please complete your details on our lost property form below and we will contact you if find anything that matches your description.

Please refer to our timetables online at https://schools.bakersdolphin.com/?link=schools-services or on your App.

Please note that times are subject to change once we have confirmed all bookings and stops

• Passes are only shown 2 weeks before they are valid.
• Passes are only shown once we have confirmed your payment details and have activated your pass

If you are due to travel in the next 2 weeks, and your app is not showing and you have received an email confirmation that your pass should be available, please contact us.

Please make sure that you are logged in to the app with the email address of the persion who is travelling, not the parent's email if you have set up the pass for your child and assigned it to them.

You can buy a pass online at https://schools.bakersdolphin.com.

Your App password is the same as your online password on our website at https://schools.bakersdolphin.com

We do not know your password, so if you you do not remember it please reset it by clicking the link below

Please email a replacement photograph, along with your pass number (PASSXXXXXXXXXXX) to richard.lloyd@bakersdolphin.com

Online via a Web Browser:

1. Please log in to your account at https://schools.bakersdolphin.com, and from the home page
2. Click "My Profile" and correct your details and click update.
3. The details will be updated in your app when you next open it.

To update your child's account if you login with a parent's email, click on coach passes then select a pass then click on the edit button at the bottom of the page.

No. If a physical pass is needed this can be requested when you purchase your pass for a £10 surcharge.

We operate our school transport in line with term dates.

It is important that you keep the Bakers Dolphin App up to date with any improvements or bug fixes that we correct.

You will be told if there is a new App version when you login.

There may be substantial changes that may result in the upgraded version requiring the previous app to be fully deleted, including all its existing data. If you do not delete all the existing data, the new app may not work and crash.

To delete all the data when you upgrade, please follow these steps:

Iphones:

1. Tap and hold down the App Icon
2. Tap "Remove App"
3. Tap "Delete App"
4. Tap "Delete" when asked to confirm if you want to delete the app and its data.

Android

1. Open Settings
2. Find the "Apps" section
3. Tap the "Bakers Dolphin" App
4. Tap "Storage"
5. Tap "Clear data" and then tap "Clear Cache"
6. Tap the back arrow to the main app settings and Tap "Uninstall" 

NB Different Android versions may be different, please contact us if you need help

You can see the last 5 times and locations of where passes were scanned on the website or on you the https://schools.bakersdolphin.com

You will need to log in and then click on Coach Passes, select a pass and then Recent Activity

If your app won't open or crashes, please completely delete the app, including any data, and reinstall the latest version of the app from the app stores.

If this still does not work, please submit an enquiry and we will call you to resolve the issue.

If you cannot get your pass and are worried about being allowed on the coach, please speak to the driver who will be able to check your details and allow you to travel.

We appreciate any feedback about our app, the booking process or any of our services and how we can improve them for you

Please click below and submit your feedback

Yes, subject to the availability of a GPS signal and mobile data service, once our drivers start the route, you will be able to track your coach on our app and online.

Yes, we will email you and send a notification to alert you when you need to buy a new pass.

Our drivers carry passenger lists with your photograph for exceptional circumstances.

You can complete a contact form below and let us know, but it is not necessary to tell us

No. Passes are not transferable, other than to your linked accounts.

No. Passes are not refundable.

Term times only