Frequently Asked Questions

Weston College will supply you with a unique voucher code that you can use when paying for you pass.

• Passes are only shown 2 weeks before they are valid.
• Passes are only shown once we have confirmed your payment details and have activated your pass

If you are due to travel in the next 2 weeks, and your app is not showing and you have received an email confirmation that your pass should be available, please contact us.

Please make sure that you are logged in to the app with the email address of the persion who is travelling, not the parent's email if you have set up the pass for your child and assigned it to them.

Your App password is the same as your online password wor our website at https://schools.bakersdolphin.com

You will have been asked for a password when your set up your account.

We do not know your password, so if you you do not remember it please reset it by clicking the link below

Please email a replacement photograph, along with your pass number (PASSXXXXXXXXXXX) to richard.lloyd@bakersdolphin.com

If you need to transfer your pass into someone else's name, for instance, your child, then make sure that you are logged and click here to view your passes.

• Select the pass that you want to transfer
• Create a linked account in your child's name
• The linked account holder will have to authorise the request by clicking the "Approve" link in the email that they receive.
• Once the account link is approved, then assign the pass to the new account.

Online via a Web Browser:

1. Please login to your account at https://schools.bakersdolphin.com, and from the home page
2. Click "My Profile" and correct your details and click update.
3. The details will be updated in your app when you next open it.

Via the App:

1. OPen the App and Login.
2. Click the settings "Cog" and then tap "My Profile"
3. Update your details.
4. The details will be updated in your app when you next open it.

It is important that you keep the Bakers Dolphin App up to date with any improvements or bug fixes that we correct.

You can check that you are on the latest version by:

1. You will be told if there is a new App version when you login.
2. On the App, tap the Settings "Cog" and then tap "Check App Version"

As this app is very new, there may be substantial changes that may result in the upgraded version requiring the previous app to be fully deleted, including all its existing data. If you do not delete all the existing data, the new app may not work and crash.

To delete all the data when you upgrade, please follow these steps:

Iphones:

1. Tap and hold down the App Icon
2. Tap "Remove App"
3. Tap "Delete App"
4. Tap "Delete" when asked to confirm if you want to delete the app and its data.

Android

1. Open Settings
2. Find the "Apps" section
3. Tap the "Bakers Dolphin" App
4. Tap "Storage"
5. Tap "Clear data" and then tap "Clear Cache"
6. Tap the back arrow to the main app settings and Tap "Uninstall" 

NB Different Android versions may be different, please contact us if you need help

If your app won't open or crashes, please completely delete the app, including any data, and reinstall the latest version of the app from the app stores.

If this still does not work, please submit an enquiry and we will call you to resolve the issue.

If you cannot get your pass and are worried about being allowed on the coach, please speak to the driver who will be able to check your details and allow you to travel.

We appreciate any feedback about our app, the booking process or any of our services and how we can improve them for you

Please click below and submit your feedback