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Home to School Transport Terms and Conditions (Bristol Schools)

1. Application of Terms & Conditions
1.1. These terms and conditions apply to all privately funded Home to School Transport. Making a booking via our online system will be deemed as acceptance of these Terms & Conditions.

2. Applications for Home to School Transport
2.1. All applications for up to four children must be made online by a parent or guardian over the age of 18. The company cannot accept paper or email applications.
2.2. Once an application has been made online the applicant will receive an acknowledgment of their application stating the details entered.
2.3. If the application is submitted before the closing date deadline (see 3.6), contains all the required information (including payment details) and a standard pick up point is chosen, then a seat(s) on our service is guaranteed.

3. Pricing and Bookings
3.1. Bookings for Home to School Transport are provided based on the information provided by the parent or guardian such as (but not limited to) number of seats required, destination, boarding location/s and destination. Whilst we are happy to accommodate alterations whenever possible, changes to any of the above details are subject to availability and any amendment may incur additional charges.
3.2. Bookings for Home to School Transport are made subject to a space being available at the time, unless received before the booking cut-off date.
3.3. The route the child is allocated to and the time of travel will be at the discretion of the Company. Bookings are made for a specific pick up point and not per route.
3.4. Bookings made after the cut-off date (see 3.6) will be considered but the company reserve the right to delay an offer of transport or refuse an application, until they are satisfied that sufficient seats are available after the allocation of entitled children.
3.5. The PDF document which accompanies the email acknowledgment is provided by our portal for information only and does not need to be returned to the company.
3.6. Applications must be completed and received before 5PM on Friday 18th August 2023. This is the cut-off date for the academic year 2023/24.
3.7. Where transport is not able to be provided on the part of the company, applicants will be placed on a waiting list. Waiting list priority will be judged by the date and time the application was accepted online regardless of the date of application.
3.8. Bookings are made for a full (whole) academic year, (subject to the operational dates detailed in the booking application) and not on a term by term basis.
3.9. Bookings are made for named individuals only and cannot be used for occasional travel by friends or relatives.
3.10 Prices have been set on 27th June 2023 based on the current average cost of diesel, as defined by HM Government w/c 26/06/23 (https://www.gov.uk/government/statistics/weekly-road-fuel-prices). The Company reserves the right to impose a surcharge if the cost of diesel increases by 20% or above.

4. Route and Time Variation
4.1. During the journey, the driver is the sole judge of reasonableness with regard to any change of route.
4.2. The vehicle will depart at the time agreed on the formal timetables which are approved at the start of each academic year. It is not guaranteed that children will join the same bus or route as the previous academic year.
4.3. Home to School Transport timetables are subject to change at any time and this will be communicated by email or via the Bakers Dolphin Passenger App notifications.
4.4. We reserve the right to remove any stop listed in the application process if there are insufficient passengers boarding. It is the responsibility of the parent or guardian to arrange transport to the next nearest stop.
4.5. The Company accept no liability for loss or injury to any student who fails to join the vehicle at the agreed boarding times or if the student chooses to alight at a different stop.

5. Students and Student Code of Conduct
5.1. All students must remain seated with their seatbelts securely fastened whilst the vehicle is in motion.
5.2. The Company will not accept liability for any loss or damage incurred by passengers who fail to follow the instructions given by the driver and/or the school.
5.3. In the interests of other passengers, no musical instruments, radios or other audio devices shall be played without the permission of the driver.
5.4. It is strictly forbidden for any student to carry or consume illegal drugs or carry real or replica weapons on the vehicle.
5.5. Smoking is not permitted on any Company vehicle including the use of substitute products such as electronic cigarettes.
5.6. Students must not distract the driver at any time whilst s/he is driving the vehicle unless there is an emergency. Students must not use emergency exits or doors unless instructed to do so or there is a genuine emergency. Students must not stand in front of the driver or on the stairwell.
5.7. Students must not eat, drink or leave litter, throw items inside or outside of the vehicle or cause disruptive or aggressive behaviour towards another passenger or the driver.
5.8. Students are expected to behave in an orderly manner at all times and specifically must not interfere with the vehicles fitted equipment. Students must only board and alight through recognised entrances and exits or as directed by the driver.
5.9. Students must not distribute anything or offer anything for sale without the expressed permission of the Company.
5.10. Students must travel only in a part of the vehicle that is designed for carrying passengers.
5.11. The driver is responsible for the safety of the vehicle and as such may remove, or prevent from boarding, any passenger whose conduct is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. This includes passengers who are abusive to any person or whose behaviour is otherwise considered by the driver to be unacceptable. The parent or guardian will be responsible for the conduct of the student and for any damage caused to the vehicle by the student during the journey. All damage is reported to the school and the police will be contacted.
5.12. CCTV images may be recorded for the purpose of crime prevention and passenger safety.
5.13. Students must carry a valid bus pass at all times and have it ready to show the driver when boarding the vehicle. We reserve the right to refuse travel if a valid pass is not presented. Students are not permitted to use their pass on any other route, use another student's pass or allow another student to use their pass. Lost or damaged passes must be replaced immediately. The current replacement fee is £15 per pass.
5.14.Students are expected to arrive at the boarding location before the bus is due. The company advises this be at least 5 minutes before. Parents and guardians are reminded that the times detailed on the official timetable are departure times. Students are expected to wait 20 minutes if the bus is late. Contact should then be made with our duty Operations team on 07860 433003, who will be able to give advice and service updates.
5.15.During inclement weather, the company reserve the right not to serve stops which are considered too dangerous due to road conditions. In such circumstances no refund will be available.
5.16.Students are expected to queue sensibly when waiting at their stop, stand away from the edge of the road and get on and off the bus in an orderly way to avoid hurting themselves and others. Students who are required to cross the road after disembarking should do so once the bus has driven away so that they can see other vehicles and can be clearly seen by other road users.
5.17.Students must beware of coats, scarves, bags or satchels catching in the vehicle's door(s).

5.18.If the vehicle breaks down or is involved in an accident, students must follow the driver's instructions. Students should stay calm and not leave the area unless given approval by the driver. If a student is unwell or injured during the journey or know someone who is, they should alert the driver when it is safe to do so.
5.19.The company reserve the right to withdraw transport for students who fail to comply with these rules.

6. Passenger Property
6.1. The Company will take all reasonable steps to avoid loss or damage to Students' personal property.
6.2. The Company accept no liability for loss and/or damage to passengers' property, personal items or luggage left unattended in the vehicle.
6.3. All items of lost property when found are labelled and held at the Company's depot and are subject to the current Public Service Vehicle (Lost Property) Regulations. Low value items (such as hats, gloves etc.) will be kept for one month. Higher value items (such as mobile phones, cameras etc.) will be kept for three months after which all items are destroyed. If requested, items of lost property can be returned to the owner of which the charges are recoverable.
6.4. Lost property found by passengers must be handed to the driver and must not be removed from the vehicle.
6.5. It is the responsibility of the parent or guardian to ensure that adequate insurance cover is sought to cover loss or damage to the students' items.

7. Damage and Soiling
7.1. The parent or guardian is responsible for any damage or soiling caused to the vehicle by the student during the journey. A minimum charge of £100 will be made if the vehicle is damaged or soiled. If the extent of the damage or soiling is such that the vehicle is out of service for any length of time the Company may charge the parent or guardian a minimum of £500 per day or part thereof for which the vehicle is out of service.

8. Breakdowns and Delays
8.1. The Company will not be liable for loss or inconvenience caused by breakdown, traffic congestion or other delays outside of our control and no compensation will be provided.

9. Cancellation by the parent or guardian
9.1. Once transport has begun cancellations must be made in writing to Mrs S Townsend, School Transport Dept, at the Company head office found at www.bakersdolphin.com and are subject to charges detailed in these Terms and Conditions.
9.2. In the event of cancellation, you are required to give four weeks written notice of the date you want transport to cease. Payment is required for the notice period during which the pass will remain valid and students will be entitled to travel as normal.
9.3. A charge of £50.00 will be made for each cancellation.
9.4. Refunds will be calculated as follows; number of days remaining after the notice period, multiplied by the applicable daily rate, minus 15%. Where applicable refunds will only be processed once the bus pass has been returned in person to the Company head office. Please ask for a receipt as proof of delivery.

10. Cancellation by the Company
10.1. In the event of any emergency or force majeure or any event over which the Company has no control including but not limited to, weather, temporary school closure and road conditions no refund will be provided.

11. Complaints
11.1. In the event of complaints about the Company's products or services the parent or guardian should write to the Company within 14 days. In accordance with our Company Feedback and Complaints Procedure, all complaints are acknowledged within three working days and a full response can be expected within a further ten working days. If we are unable to conclude any investigations within this time we will ensure the complainant is kept fully informed every five working days. Our Feedback and Complaints Procedure is available on request.
11.2. Complaints should be made in writing to the company head office found at www.bakersdolphin.com or by e-mail to: info@bakersdolphin.com.

12. Payment
12.1. Where a Direct Debit payment fails, payment for the outstanding fees must be paid within 48 hours.
12.2. A charge of £15.00 will be levied for each failed direct debit.
12.3. Where Direct Debits fail on more than two occasions, the parent or guardian will be required to pay the remainder of the fees in full by BACS.
12.4. Failure to pay the required fees will result in the removal of school transport.
12.5. The Company reserves the right to add interest at the rate of 2% per month above the base lending rate of Lloyds Bank from the date by which payment should have been made.
12.6. The Company reserve the right to refer unpaid accounts to the County Court for judgement.
12.7. Payment can only be accepted via the company's portal, which allows payment by debit card, credit card or Direct Debit.
12.8. Home to School Transport is zero-rated for the purposes of Value Added Tax (VAT).

13. Covid-19 specific passenger requirements
13.1. There are currently no specific requirements in relation to Covid 19.

14. Terms and Conditions of Transport v.8/2023 Bristol
14.1. These Terms and Conditions are subject to change without written notice.